FAQ
Answers to common questions about Velochi, our products, shipping, returns, and customer service. Find what you need quickly.
Frequently Asked Questions
Everything you need to know about Velochi Golf, our products, ordering, and support.
Products
What is Velochi Golf?
Velochi Golf is a performance-driven golf brand built around the intersection of engineering, design, and modern luxury. Our goal is to create products that perform at a high level while delivering a considered experience on and off the course.
What is the ICON TOUR 01?
The ICON TOUR 01 is Velochi Golf’s tour-performance golf ball. It features a four-layer cast urethane construction designed to deliver a balance of distance, control, feel, and consistency throughout the bag.
How many layers does the ICON TOUR 01 have?
The ICON TOUR 01 features a four-layer construction, developed to create a balanced performance profile from driver through wedge.
What type of cover does the ICON TOUR 01 use?
The ICON TOUR 01 uses a cast urethane cover, providing the soft feel and greenside control expected from a premium tour-performance golf ball.
What is the compression of the ICON TOUR 01?
The ICON TOUR 01 has a soft tour feel at approximately 90 compression, balancing responsive feel with performance at higher ball speeds.
How many dimples does the ICON TOUR 01 have?
The ICON TOUR 01 features a 332-dimple aerodynamic design engineered to promote consistent flight and stability.
Who is the ICON TOUR 01 designed for?
The ICON TOUR 01 is designed for golfers looking for a premium, all-around performance ball with distance off the tee, responsive feel, and control around the green.
Are Velochi golf balls conforming for tournament play?
Tournament eligibility is determined by the applicable governing body’s current conforming equipment requirements and listings. Please refer to the official conforming ball list for your event before competitive play.
Orders & Shipping
Where does Velochi Golf ship?
Available shipping destinations and options are displayed during checkout based on your delivery address.
How long does shipping take?
Estimated delivery times are provided during checkout. Processing and transit times may vary depending on destination, order volume, and carrier conditions.
How can I track my order?
Once your order ships, tracking information will be sent to the email address associated with your order.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to request a change or cancellation, contact Velochi Golf support as soon as possible. We cannot guarantee changes once an order has entered fulfillment.
Returns & Support
What is Velochi Golf’s return policy?
Returns are subject to our current Return & Refund Policy. Products must meet the eligibility requirements outlined in that policy. Please review the full policy before initiating a return.
What if my order arrives damaged or incorrect?
Contact Velochi Golf support with your order information and photos of the product and packaging. Our team will review the issue and help determine the appropriate resolution.
How do I contact Velochi Golf?
For product, order, wholesale, or general inquiries, please use the contact form on our website.
Retail & Partnerships
Can golf courses or retailers carry Velochi Golf products?
Yes. We welcome inquiries from golf courses, pro shops, retailers, and other qualified partners interested in carrying Velochi Golf products.
Please contact us through our wholesale or contact page for more information.
Does Velochi Golf offer partnerships or sponsorships?
Velochi selectively considers partnerships, events, and sponsorship opportunities that align with the brand. Proposals can be submitted through our contact page for consideration.
Still have a question?
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